Cancellation & Refunds Policy

10. YOUR RIGHTS TO END THE CONTRACT

10.1 Ending your contract with us as a standard service user. You may terminate your contract with us by cancelling the service in advance of the renewal date (by 11.59pm GMT on the day before renewal is due) through the client area at https://clients.host2goo.com. You may also raise a support ticket with us up to 24 hours before renewal.

10.2 Ending your contract with us as a dedicated server user. As a dedicated server user you can terminate your with us by given notice of termination in writing at least 24 hours in advance of the next billing date.

10.3 Refunds of prepaid months. We offer a low cost service, with significant discounts available for prepayments. If you cancel before your service end date you will not be entitled to a refund of monies paid.

10.4 If the services you have paid for are faulty or misdescribed you may have a legal right to end the contract or to get the service re-performed or to get some or all of your money back. You must inform us in writing of the reasons why you say that the services are either faulty or misdescribed. We will respond to any complaint within 28 days of receipt and inform you whether a refund will be administered.

10.5 If you have just changed your mind about the product we will offer a “30 day no quibble money back guarantee”. You must notify us within 30 days of opening your Host2Go hosting account that you wish to cancel. You will then receive a full refund for the money paid to the date of termination, minus the domain registration fees and setup fee which are non-refundable. This guarantee does not apply to:

– Longer prepaid term than 30 days

– Domain registration, renewals or transfers

– VPS Servers (Managed and Unmanaged)

– Dedicated Servers

– Business Cloud Hosting Plans (Managed cPanel and StackCP)

– Reseller Hosting Plans

– DDoS Secure Hosting Plans

– Adult Hosting Plans

– Offshore DMCA Ignored Hosting

– The client used a promo code

– The client paid using BTC or other cryptocurrencies

– The client violating our Terms & Conditions

– The client uses malicious and phishing activities

– The client host protected copyright material

– The client uses free migration services

10.6 Inappropriate or illegal activity. If your account is found to contain illegal activity, illegal mp3 files, pirated software, hacker programs, warez programs, or any other illegal files, your account will be suspended immediately. Failure to remove the offending content will result in your account being terminated and no refunds will apply, including for the avoidance of doubt, the guarantee referred to in clause 9.5.

10.7 Processing of refunds. Any refund will be processed within 7 working days of receipt.

10.8 Exercising your right to change your mind (Consumer Contracts Regulations). For most products bought online if you are a Consumer within the meaning of those regulations you have a legal right to change your mind within 14 days and receive a refund. You do not have the right to change your mind in respect of digital products after you have started to download or stream these; services, once these have been completed, even if the cancellation period is still running; sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.

11. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVECHANGED YOUR MIND)

11.1 Tell us you want to end the contract. To end the contract with us, please log in to clients.host2goo.com, view the product, and then raise a cancellation request. Please fill out the reason for the cancellation. If you qualify for a refund under the money back guarantee under Clause 10.5 above, please request this in the cancellation notes.

12. OUR RIGHTS TO END THE CONTRACT

12.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:

12.1.1 you do not make any payment to us when it is due.

12.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;

12.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12.3 We may withdraw the services. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 30 days in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be provided.