Website security

Hacked Website Repair

We clean up hacked websites and web applications on any platform — WordPress, Joomla, Drupal, Magento, WooCommerce, custom PHP and Laravel apps, Node.js and static sites.

  • Malware scan and removal
  • Unauthorized access removed
  • Database clean-up
  • Blacklist removal requests

WordPress site? See WordPress hacked site repair →

  • Manual expert clean-up
  • 24/7 support
  • Card, PayPal, Bitcoin
  • Any platform
  • Malware removal
  • Access secured
Any platform

One clean-up process for every kind of website

Whether your site runs on a CMS, an online store or custom code, we follow the same careful process: find the cause, remove the infection and close the way in.

  • WordPress
  • Joomla
  • Drupal
  • Magento
  • WooCommerce
  • Custom PHP
  • Laravel
  • Node.js
  • Static sites
How it works

How we repair a hacked website

Every clean-up follows the same steps, adapted to your platform.

  1. 1

    Analyse the problem

    We review what is happening — redirects, spam, browser warnings, unknown files or errors — and look for how the attacker got in.

  2. 2

    Scan and remove malware

    We scan files and code for malware, backdoors and injected scripts, and remove what we find.

  3. 3

    Check users and permissions

    We review user accounts, roles and file permissions, and correct anything that gives more access than it should.

  4. 4

    Fix errors

    We fix errors caused by the attack or by the clean-up, so the website works as expected again.

  5. 5

    Replace damaged files

    Infected or damaged core files, plugins, modules and libraries are replaced with clean copies.

  6. 6

    Remove unauthorized access

    We remove unknown admin accounts and revoke access the attacker may have used (FTP, SSH, control panel), and help you change passwords and API keys.

  7. 7

    Clean the database

    We look for injected content, malicious links and unknown entries in the database and clean them.

  8. 8

    Blacklist removal

    If Google Safe Browsing or other lists flag your website, we request a review once the site is clean.

  9. 9

    Prevention

    We recommend and, where possible, apply protective measures: updates, strong passwords, two-factor login, a firewall and regular backups.

Has your website been hacked?

Open a support ticket and tell us what you see. Our team will review your website and explain the next steps.

Contact Support
FAQ

Hacked website repair: common questions

Which platforms do you repair?

Websites and web applications on most platforms, including WordPress, Joomla, Drupal, Magento, WooCommerce, custom PHP and Laravel apps, Node.js applications and static sites. If you are not sure about your setup, ask our team in a support ticket.

Do you repair websites hosted with other providers?

Yes — we can clean websites hosted anywhere, as long as we get access to the hosting or server. Your website can stay where it is.

What will you need from me?

Access to your hosting or server and to the website's admin area. Our team will tell you exactly what is needed through the support ticket. Please share access details only inside the support ticket — never in public chats or by email.

Will Google remove the warning from my website?

Once the website is clean, we request a review from Google Safe Browsing and from other lists where the site is flagged. The decision and its timing are up to those services.

How do I keep my website safe after the repair?

Keep your software, plugins and modules up to date, use strong unique passwords with two-factor login, remove unused accounts and extensions, and keep regular backups outside your website.

My website runs on WordPress. Which service should I choose?

For WordPress and WooCommerce websites, see our WordPress hacked site repair page.

Experts Standing by

We Know Cloud Technology inside and out. After all, we built it. Get Help and Advice from our in-house Host2Go Team Anytime.