Commission is only credited for sales that stay in good standing. If the customer cancels, gets a refund, files a chargeback or does not pay, that sale earns no commission.
When a sale earns no commission
- The sale was cancelled, terminated, charged back or refunded.
- The sale has an outstanding (unpaid) balance.
- The sale was cancelled before the end of the 45-day approval period.
- It was a test transaction (by the affiliate or by Host2Go).
- It was a duplicate sale.
- The sale broke the affiliate rules.
Important: Host2Go may charge back or deny commissions when cancellations are faster or higher than normal.
The customer's side: money-back guarantee
If an affiliate commission has already been paid on an order, the 30-day money-back guarantee does not apply to that order and no refund is issued. This does not affect the customer's statutory rights. See clause 10.5.1 of our Cancellation & Refunds Policy.
Tip: Customers who stay long term are good for everyone. The affiliate terms ask affiliates to deliver long-term customers on a best-effort basis.