When you order a new hosting plan, we migrate one website for free. Our team moves the site for you. It is a best-effort service and is usually done within 72 hours.
What is included
- One website, moved to your new hosting package.
- Your site files and data.
- In some cases, we may also move emails, DNS records and domain names, but we cannot promise this.
What we need from you
- Access to your old hosting (for example control panel or FTP details). For WordPress sites, FTP details are often enough.
- The website address you want to move.
- Time to check the site after the move.
How to request free migration
- Order a new hosting package.
- Open a support ticket.
- Write which website you want to move and where it is hosted now.
- Add the access details inside the ticket.
- We move the site and reply in the ticket. This usually takes up to 72 hours, but we cannot guarantee a time.
- Check your website carefully.
- When everything works, point your domain to us (nameservers or DNS records).
Important: Share passwords and access details only inside a support ticket. Never in chat or by email.
Important: If you use the free migration service, the 30-day money-back guarantee does not apply to that order.
Tip: Need to move additional websites, a server or applications? Open a support ticket to talk about options. You can also move WordPress sites yourself with a plugin.