Backups are included with our hosting plans. StackCP plans have daily Timeline Backups, and cPanel managed plans are backed up twice a day off-site. Backups are best effort, so please always keep your own copy too.
StackCP plans (Timeline Backups)
- Automatic backups every day.
- Stored outside the main data centre.
- You can restore the full site, or only files or the database.
How to restore in StackCP
- Log in to StackCP.
- Open Timeline Backups.
- Choose the date you want to go back to.
- Choose what to restore: full site, files or database.
- Start the restore and check your site when it is finished.
cPanel managed plans
- Backups are taken twice a day and stored off-site.
- Some files that are not needed to run the website (for example error logs, cache files, cPanel backups) may not be included.
How to restore in cPanel
- Log in to cPanel.
- Open JetBackup 5.
- Choose what to restore (full account, files, databases or email) and the date.
- Start the restore and check your site when it is finished.
If you are not sure, open a support ticket. Tell us the website, what to restore (files, database or both) and the date.
Important: Backups are best effort. Keep your own backups outside your hosting account, especially before big changes.
Important: If a service expires without payment, its data and backups can be deleted and cannot be recovered.
Tip: Make a manual backup before you update plugins, change themes or move your site.