My website is down. What should I check first?

First check if the problem is only on your side. Try another device and connection, clear your browser cache and turn off any VPN. If the site still does not load, open a support ticket.

Step 1: Check on your side

1. Open the site on another device (for example your phone on mobile data).
2. Try another internet connection.
3. Clear your browser cache, or try another browser.
4. Turn off any VPN or proxy.
5. Check the exact address you typed (for example www or no www, https://).

Step 2: Check the server status

• StackCP plans: https://stackstatus.com/
• cPanel plans: https://status.mysecurecloudhost.com/

Planned maintenance is shown on the status page. If maintenance lasts longer than 30 minutes, we also send an email.

Step 3: Check recent changes

• DNS change? If you changed nameservers or DNS records in the last few hours, wait and flush your DNS cache.
• Unpaid invoice? Unpaid services can be suspended until payment. Check your invoices in the client area at https://clients.host2goo.com.
• Plugin or theme update? A recent update can break a WordPress site. You can restore a backup (see the related article).

Step 4: Open a support ticket

If the site still does not work, open a support ticket and include:

• a screenshot of the full error,
• the exact time you saw it,
• the device and internet connection you used.

When you report a server problem, our team starts working on it as soon as possible, 24/7.