We create your renewal invoice 10 days before the renewal date. Pay it before the due date to keep your service running. You can see all invoices in the client area at https://clients.host2goo.com.
When is my invoice due?
| Service | Invoice created | Payment due |
|---|---|---|
| Most hosting services | 10 days before renewal | Shown on the invoice in your client area |
| VPS, dedicated, Business Cloud, reseller, cPanel/CloudLinux, DDoS, Adult and DMCA Ignored services | 10 days before renewal | 5 days before renewal |
| Domains | — | We take payment up to 7 days before the renewal date |
What happens if I do not pay?
- If the invoice is not paid by the due date, the service is not renewed.
- Unpaid services can be suspended until payment. A suspended service is restored after payment.
- On the expiry date, an unpaid service is terminated. Its data and backups can be permanently deleted and cannot be recovered.
Important: You are responsible for paying on time and for keeping your own backups.
Important: If you use automatic payments, make sure your payment details are up to date and there is enough money on the card or account.
Domain renewals
- We try to renew domains automatically, unless you set the domain to cancel or to manual renewal.
- We do not renew a domain if there is no up-to-date payment method.
- An expired domain can enter a grace and redemption period. Redemption fees are paid by the customer.
Prices at renewal
The price in the cart is final. If prices change, we tell you by email first.
Tip: Keep your email address in the client area up to date. Invoices and notices are sent there.