5 articles
Billing & Account
Renewals and invoices, upgrades, money-back, payments and cancellation.
- How do renewals and invoices work?Invoices are created 10 days before renewal. Some services must be paid 5 days before. Unpaid services are not renewed and can be deleted.
- How do I upgrade my hosting plan?Upgrade when you reach your plan's limits, for example websites, database size or resources. Request it from the client area or a support ticket.
- How does the 30-day money-back guarantee work?The 30-day money-back guarantee covers shared hosting (StackCP, cPanel, AI Website Hosting) and email hosting only. Request it in a support ticket.
- Which payment methods can I use?You can pay by card, PayPal or Bitcoin. Prices can be shown in many currencies; the price in the cart is final.
- How do I cancel a service?Raise a cancellation request in the client area before the renewal date. There is no refund for remaining prepaid time.