Log in to the client area and raise a cancellation request before the renewal date. If you cancel early, there is no refund for the remaining prepaid time.
Steps
- Log in to the client area at https://clients.host2goo.com.
- Open the service you want to cancel.
- Raise a cancellation request.
- Write the reason for the cancellation.
- If you qualify for the 30-day money-back guarantee (shared hosting or email hosting, within 30 days of the first payment), ask for it in the cancellation notes. Refunds are handled only through a support ticket, never in chat.
- Send the request. You can see the status of the service in your client area.
Deadlines
- Standard services: cancel by 11:59 pm GMT on the day before the renewal date. You can also raise a support ticket up to 24 hours before renewal.
- Dedicated servers: give written notice at least 24 hours before the next billing date.
Important: Download your own backup before you cancel. After a service ends, its data and backups can be deleted and cannot be recovered.
Important: If your domain is registered with us, check whether you want to keep it. Point it to your new host or transfer it before the hosting ends. If you are not sure what happens to your domain, open a support ticket before you cancel.
Tip: Do you only want to stop paying for an extra? Open a support ticket and we will tell you what to cancel.