If you change your mind within 30 days of your first payment, you can ask for your money back on shared hosting (StackCP, cPanel and AI Website Hosting) and email hosting. This works for both monthly and annual billing. Every refund request goes through a support ticket, and our team checks it.
Which services are covered?
| Covered | Not covered |
|---|---|
| Shared hosting: StackCP, cPanel, AI Website Hosting | VPS (self-managed and managed, including Business Cloud VPS) |
| Email hosting | Dedicated servers |
| Reseller hosting | |
| DDoS Protection | |
| WordPress SiteCare and Linux ServerCare | |
| Services (web development, design, hacked website repair, administration and similar) and other services | |
| Adult and DMCA Ignored services | |
| Domains (registration, renewal, transfer) and setup fees |
The guarantee applies to monthly and annual billing. The request must be made within 30 days of the first payment.
When the guarantee does not apply
Even for covered services, there is no money-back if:
- you used a promo code,
- you paid with Bitcoin or another cryptocurrency,
- you used the free migration service,
- an affiliate commission was already paid on the order,
- the Terms & Conditions were broken (for example malicious, phishing or copyright-infringing content).
How to ask for a refund
- Log in to the client area at https://clients.host2goo.com within 30 days of your first payment.
- Open the service and raise a cancellation request.
- In the cancellation notes, write that you want to use the money-back guarantee.
- Or open a support ticket and ask for a refund.
- Our team checks the request and replies in the ticket.
Important: Refunds are never approved in chat. They are always handled through a support ticket.
If a refund is approved, it is processed within 7 working days.
Important: Domain fees (registration, renewal, transfer) and setup fees are not refundable. They are taken off the refund.
Important: If you cancel later than 30 days, there is no refund for the remaining prepaid time.