To transfer a domain, it must be unlocked and you need the authorisation (EPP) code from your current registrar. Then you order the transfer with us and approve it.
Before you start
- The domain stays registered in your name, not in Host2Go's name.
- Check that your WHOIS contact details are correct and up to date. After the transfer, you manage WHOIS data in the client area.
- Some domain extensions add one year (and charge it) when you transfer.
- Some domains have a maximum registration period. This can stop a transfer if the new year would go over the limit.
Steps
- Log in to your current registrar.
- Unlock the domain (turn off the transfer lock).
- Ask for the authorisation (EPP) code.
- For .uk / .co.uk domains: ask your current registrar to change the Nominet IPS TAG to
PDR-IN. - Go to our domain page and order the transfer. Enter the authorisation (EPP) code when you are asked for it.
- Pay the order. We start the transfer only after the order is fully paid.
- Approve the transfer request if you receive one.
- When the transfer is done, check your nameservers and DNS records.
Important: You are responsible for unlocking the domain, giving the code and approving the request. If you want to cancel a transfer, tell us in a support ticket.
Important: Domain registration, renewal, transfer and setup fees are not refundable.
Tip: A transfer usually completes within 24 hours after the current registrar releases the domain — this is not guaranteed. Until then the transfer shows as "processing".
Important — using Cloudflare? Your domain can stay on Cloudflare. In your mail app, connect directly to the mail servers: imap.stackmail.com and smtp.stackmail.com for StackCP and Business Email, or your server hostname for cPanel (see Email Accounts > Connect Devices in cPanel). Do not use mail.yourdomain.com while the domain is behind the Cloudflare proxy. In Cloudflare DNS, set all mail records (the MX target, mail, imap, smtp, pop3, webmail and similar) to DNS only (grey cloud). Email does not work through the proxy (orange cloud).